Refund policy

1. Order Cancellation

  • Canceling an Order Before Shipment / Production: If you wish to cancel your order, please contact us at service@lazblinds.com within 24 hours of placement. Please provide your order number and recipient name. If the order has not yet entered production or shipped, we will arrange a full refund.
  • Custom Made-to-Measure Products: Please note that custom products enter the manufacturing process quickly. Cancellations or modifications to custom orders cannot be accepted after 24 hours from the time of purchase.
  • Canceling an Order After Shipment: If a standard-size order has already shipped, we will attempt a package recall with the courier. You will be responsible for the applicable recall fee. If the recall fails, you must refuse delivery of the package. Once the package is returned to our warehouse, your refund will be processed within 2-3 business days.

(Important Note: Changes or cancellations to an order cannot be guaranteed until you receive confirmation from our customer service team.)

2. Faulty, Damaged, or Defective Products

Upon receiving your order, please carefully inspect the packaging and products.

  • Transit Damage, Missing Parts, or Incorrect Items (Report within 7 Days): If your package arrives damaged, is missing parts, or contains the wrong item, you must notify us within 7 days of delivery.
  • Quality Issues & Manufacturing Defects (Report within 30 Days): If you discover a manufacturing defect or quality issue during normal use, please report it to us within 30 days of delivery. (Issues reported after 30 days will be evaluated under our standard 1-Year Warranty).

To expedite the resolution process, please email our customer service team with clear photos or videos of the product, the external packaging, and the shipping labels. Please note: We will not cover the costs of repairs if unauthorized contractors are hired.

3. Hassle-Free Return Policy (Standard Products)

We want you to shop with confidence and love the new look of your space. That’s why we offer a 30-Day Hassle-Free Return policy exclusively for our standard-size products.

If a standard-size item doesn't quite meet your expectations, you may request a return within 30 days of delivery.

Standard Products Return Guidelines:

  • Condition: We simply ask that the items are returned in a good, resealable condition. If you have carefully opened the box to test-hang or inspect the blinds, that is perfectly fine. Just ensure they are undamaged and include all original hardware and accessories.
  • Packaging: Please try to use the original packaging to return your items. If the original box is no longer available, kindly pack the items securely in a suitable alternative box to prevent damage during transit.

Non-Returnable Items (Final Sale): Please understand that the following items are strictly non-returnable unless they arrive defective or damaged:

  • Custom / Made-to-Measure Items: Because these are meticulously crafted to fit your exact window dimensions, they cannot be resold.
  • Sale or clearance items.
  • Offline purchases or parts not listed on our website.
  • Products marked as "Non-returnable" on the product page.
  • Bundled discounts (unless the entire set is returned).
  • Any item beyond 30 days from the delivery date.

How to Return:

  1. Initiate a Return: Contact us at service@lazblinds.com with your order number and reason for return. Please note: LazBlinds does not accept self-returns without prior authorization (contacting us first).
  2. Shipping Costs: For defective products or incorrect items, LazBlinds will cover the return shipping costs. For standard returns (e.g., buyer's remorse, wrong size ordered by the customer), the return shipping costs are the responsibility of the customer.
  3. Inspection & Refund: Once your return is received and inspected at our warehouse, eligible refunds will be issued to your original payment method within 7 business days, minus return shipping fees (if applicable).

4. Refusing Delivery

If you refuse to accept a package for any reason other than documented transit damage (without LazBlinds's prior consent), you will be charged penalties, including but not limited to return shipping costs and handling fees.

5. Missing Package

If you have not received your package within the expected delivery time, please email service@lazblinds.com with your order number and tracking number. Our customer service team will assist you in checking the latest shipping status. Packages may occasionally be delayed or lost, and we will do our best to ensure you receive your product smoothly.

6. Refund Processing

Refunds can only be processed back to the original payment method. Depending on your credit card provider, it may take up to 10 business days for the refund to reflect in your account. If the original payment method is no longer available, we can issue a store voucher equal to the refund amount.