Frequently Asked Questions
Answers about shipping, custom orders, returns and warranty — everything in one place.
Note: Custom (made-to-measure) orders are built to your exact measurements, take about 7–15 business days to arrive, and are final sale — they can only be returned if there's a quality defect, transit damage, or a mistake on our side. Ready-made (standard size) orders ship in about 7 business days and are covered by our 30-day return policy.
Before You Order
Ready-Made vs. Custom: at a glance
Production — Ready-made: ships from finished stock. Custom: built to order after you check out.
Estimated delivery — Ready-made: about 7 business days. Custom: about 7–15 business days.
Cancel or change — Ready-made: any time before it ships. Custom: within 24 hours of purchase.
Returns — Ready-made: 30-day hassle-free returns. Custom: final sale, non-returnable.
Damaged, defective or wrong item — Both: full replacement or refund, on us.
Shipping & Delivery
When will my order arrive?
Ready-made (standard size):about7 business days.
Custom (made-to-measure):about7–15 business days.
Both estimates start once your order is confirmed and include processing, production (custom only) and transit. Delivery times are estimates, not guarantees — carrier volume and peak-season demand can add a few days. You'll get a tracking email as soon as your package ships.
Why does a custom order take longer?
Custom shades are cut and assembled to the exact width and height you give us, and production only begins after you place the order. That made-to-order step usually takes several business days before the package is handed to the carrier. Ready-made sizes are already in stock, so they move much faster.
Is shipping free?
Yes — free standard shipping on all orders, with no minimum spend.
Do you ship to Alaska, Hawaii, or P.O. boxes?
We currently ship only within the48 contiguous United States. We cannot ship to Alaska, Hawaii, U.S. protectorates (such as Puerto Rico), P.O. boxes, or APO/FPO addresses.
Can I change my shipping address?
We can update your address only if your order has not been processed yet — contact us right away with your order number. Once it ships, the address on the order at checkout is final, so please double-check it before you pay.
My tracking hasn't updated. What should I do?
Tracking can take 24–48 hours to show movement after a label is created. If there's no update for more than 5 business days, emailservice@lazblinds.comwith your order number — we'll check the status with the carrier for you.
Order Changes & Cancellation
Can I cancel or change my order?
Ready-made (standard size):cancellations and changes are possible any time before the order ships.
Custom (made-to-measure):you have24 hoursfrom purchase. After that your blinds are already in production and we can't stop, change, or cancel them.
Emailservice@lazblinds.comwith your order number and recipient name. A change isn't final until you get a confirmation back from our team.
What if my standard-size order has already shipped?
We'll ask the carrier to recall the package. A recall fee applies, and if the recall fails, please refuse delivery so the package comes back to our warehouse — the refund is issued once it arrives.
Returns & Refunds
What is your return policy?
Ready-made (standard size):30-day hassle-free returns from the delivery date. Items should be in good, resalable condition with all original hardware and accessories — opening the box to test-hang or inspect them is fine.
Custom (made-to-measure):final sale and non-returnable.Because they're made to your exact window dimensions, they can't be resold. Returns are only accepted when the item is defective, arrives damaged, or we made a mistake.
Can I return custom blinds if I ordered the wrong size or don't like the color?
No — we're sorry. Custom orders are made to the measurements and color you submit, so we can't accept returns or exchanges for a change of mind, a measuring mistake, or a color that looks different at home. Please double-check your measurements and color choice before ordering, and contact us if you're unsure — we're happy to review them with you first.
If your blinds arrive defective, damaged, or different from what you ordered, we'll make it right at no cost to you.
What if my order arrives damaged, defective, or incorrect?
We'll replace or refund it, and we cover the return shipping. Just let us know:
Transit damage, missing parts, or wrong item:report it within7 daysof delivery.
Manufacturing defectsfound during normal use: report it within30 daysof delivery. Anything later is handled under our 1-year warranty.
Emailservice@lazblinds.comwith your order number and photos or a short video of the product, the outer packaging and the shipping label — that lets us resolve it on the first reply.
How do I start a return?
Emailservice@lazblinds.comwith your order number and the reason for the return. We'll send instructions and authorize it first — please don't ship anything back on your own, as unauthorized returns can't be processed.
Return shipping: we pay when the item is defective, damaged, or wrong. For other standard-size returns (change of mind, size chosen by the customer), the return shipping cost is the customer's responsibility.
When will I get my refund?
Once your return is received and inspected, refunds are issued to the original payment method within 7 business days, and your bank may need up to 10 additional business days to post it. If the original payment method is no longer available, we'll arrange an alternative such as store credit.
Measuring & Ordering
How do I measure my window?
Use a steel tape measure and record the width at the top, middle and bottom, and the height at the left, center and right — then use the smallest measurement. Our measuring guide walks through it step by step for inside and outside mounts.
What if I measured wrong on a custom order?
Because custom blinds are produced from the measurements you submit, we can't exchange or refund them for a measuring error. If you're unsure, send us your dimensions before ordering and we'll confirm them for you.
Are the product colors accurate?
We do our best to show colors accurately, but screens, monitors and display settings vary, and fabric texture changes how a color reads in a room. If an exact match matters, contact us before ordering and we'll help you pick the closest option.
Warranty & Support
What warranty comes with my blinds?
All LazBlinds products include astandard 1-year limited warrantyagainst manufacturing defects in materials and workmanship under normal use. It doesn't cover normal wear and tear, misuse, or repairs made by unauthorized contractors.
Do you offer cordless or no-drill options?
Yes — several of our shades are available with cordless lift or no-drill mounting. Check the specifications on the product page, or email us and we'll confirm the safest option for your window.
Still need help?
Email service@lazblinds.com with your order number — we usually reply within one business day.